Refunds and Returns

Refunds & Returns for Classic Pet Arts

Full Refund Before Approval for Digital Portraits

• We offer a full refund on your digital pet portraits until you approve the design.
• After approval, we can't offer a refund since it's 100% custom-made for you.

For Canvas and Physical prints - Lost or Damaged Items

• If your item gets lost in the mail or arrives damaged, let us know, and we'll send a replacement ASAP.

100% Happy Guarantee

• Cancel your order at any point before it's printed for a 100% refund, no questions asked.
• If you're unhappy with the final product, reach out to us, and we'll do our best to ensure your satisfaction.

Wrong Product or Damaged Delivery

• For Canvas or Physical products, If you received the wrong product, an incorrect size or print, or your product arrived damaged, let us know within 48 hours of delivery, and we'll replace it.

Unlimited Edits and Changes

• We offer unlimited edits to the portraits until you are happy
• For significant changes, you can change the photo OR the style once per order.

Cancellation Policy

• Cancel within 24 hours after placing your order.
• After 24 hours, cancellations are granted at our discretion, and a $10 fee may apply if the artwork has already been created.

Photo Quality and Special Requests

• Follow our Photo Guide and submit a high-quality photo that follows our guidelines.
• Low-quality photos result in low-quality artwork.
• We can add notes to your order, but special requests (e.g., adding a smile) are not guaranteed.
• Minor requests, like removing red-eye or editing eye color, can be accommodated.

Please note that all examples on our site are made from high-quality, high-resolution photos. Blurry, low-quality photos won't allow our design team to produce the stunning finish you see on our site.

Feel free to reach us via classicpetarts@gmail.com